Exchange & Return Policy

At Hampstio, every product is carefully inspected before dispatch to ensure the highest quality standards and we maintain a strict Exchange & Return Policy.

Exchange Window

Customers may request an exchange within 3 days of receiving their order.

An unboxing/opening video within 24hours is mandatory.

Eligible Exchange Cases

Exchanges are only available if:

· The product received is damaged.

· The product received is defective.

· The wrong product has been delivered.

Conditions for Exchange

To qualify for an exchange, the item must:

· Be unused and unwashed.

· Have all original tags attached.

· Be returned in its original packaging.

· Be free from stains, perfumes, alterations, or damage caused after delivery.

Non-Exchangeable Situations

Exchange requests will not be accepted for:

· Change of mind.

· Personal dislike of color, design, fabric, or texture.

· Slight color variations caused by photography, lighting, or screen settings.

· Minor weaving irregularities, thread variations, print placement differences, or handcrafted characteristics.

· Products that have been used, washed, altered, or damaged after delivery.

· Sale, discounted, clearance, promotional, festive packages or gift card purchases.

· Incorrect address or delivery information provided by the customer.

Exchange Shipping Charges

· If the exchange is due to a damaged, defective, or incorrect product sent by Hampstio, exchange shipping charges will be borne by Hampstio.

· For any approved exchange requests outside of Hampstio's error, customers are responsible for both return and re-shipping charges.

Refund Policy

· Hampstio does not offer returns for refunds.

· Refunds will only be considered in exceptional circumstances where:



o   A replacement product is unavailable.

o   The exchanged item cannot be provided.

o   Hampstio is unable to fulfil the exchange request.

· Approved refunds will be processed to the original payment method within 7–10 business days after approval.

To process an refund request, customers must provide:

· Order number or proof of purchase.

· Clear photos of the issue.

· A complete unboxing video recorded from opening the sealed package until the product is fully displayed. (Requests submitted without an unboxing video may not be eligible for refunds).

Quality Disclaimer

At Hampstio, many of our items—including clothing, innerwear, jewellery, and gifts—are made or finished by hand.

Because of this, you may notice small differences in:

· Fabric & Weave: Slight variations in texture, stitching, or threads.

· Prints & Colors: Minor shifts in pattern placement or shade due to studio lighting and screen settings.

· Jewellery & Craft: Unique variations in stone shape, plating, or polish.

These slight differences are standard features of handmade and artisanal goods, making your item unique rather than defective.

Contact Us

For exchange-related assistance, please contact:

· Email: [email protected]

Please include your order number, photos, and unboxing video when raising an exchange request.