💳 Payment Policy

• Advance Payment: An advance payment is required to confirm your order.

• Full Balance: The remaining balance must be paid in full before your hamper is dispatched.

• Payment Modes: We accept UPI (GPay/PhonePe), online transfers, and bank deposits.

• Non-Refundable: Once paid, advance and final payments cannot be refunded.

• No COD: Cash on Delivery is not available.

🎁 Customisation & Item Availability

• Customised Hampers: Customisation is available for selected hampers! Prices may change based on the items selected.

• Pre-designed Hampers: Pre-designed hampers by Hampstio are fixed and cannot be changed.

• Out-of-Stock Items: If an item in a pre-designed hamper is out of stock, it will be replaced with a similar available item.  

🚚 Delivery & Courier Policy

• Same-Day Delivery (Porter): Available within a 60 km radius of Kalamassery. Porter delivery is available from 3 PM onwards.



• Dispatch & Shipping: Orders are dispatched within 2 working days, mainly via DTDC and India Post.

• Home delivery depends on availability of courier services in the destination area.If unavailable, customers must collect the parcel from the nearest DTDC office.

• Tracking Details: Courier receipts are issued once provided by the courier partner.

• Customers can request their tracking details or courier receipt from us anytime after dispatch to follow up on their shipment.  

• Transit Delays: Hampstio is not responsible for shipping delays caused by third-party courier services.

🌐 International Orders & Shipping

• International orders should be placed 20–25 days in advance.

• Customers are advised to place orders early to avoid delays or unexpected issues.

• We use third-party courier services and postal services for international shipments.

• The shipping service may vary depending on the destination country, availability, and shipping rates.

• Shipping charges are based on the current rates provided by the respective courier or postal service.

🛫 International Shipping Rates

• For third-party courier services, international shipments require a minimum chargeable weight of 6 kg.

• The applicable shipping charge will be confirmed before dispatch.

🔄 Return & Exchange Policy

• No Returns or Exchanges: Once a hamper is delivered, we do not offer any returns or exchanges.

Under exceptional cases to process a refund request, customers must provide:

· Order number or proof of purchase.

· Clear photos of the issue.

· A complete unboxing video recorded from opening the sealed package until the product is fully displayed. (Requests submitted without an unboxing video may not be eligible for refunds).

📦Packing Videos: Available only if requested when placing your order, depending on time and availability.

📞Communication & Approvals

• Customers are expected to remain reachable throughout the order process.

• Customers are required to be accessible for necessary communication and confirmations.

• Timely responses and approvals are important to ensure smooth and timely processing.

• Any delay in customer responses or confirmations may result in delays in preparation or shipment.

📹 Hampstio – Video Surprise Service

At Hampstio, we currently do not offer a dedicated video-surprise service officially.

You can ask the Porter delivery agent to record the moment, but this depends entirely on their willingness and availability.

We hope to introduce an official video-surprise service soon!